About Us

VALUES:

Ethical behavior: Integrity, honesty, commitment and responsibility.
Excellence in the quality of service.
Oriented to satisfy our customers
We act with integrity
Our success is based on our human resources
Respectful and pleasant work environment
Committed to sustainable development
We work as a team
We seek Innovation
We recognize and reward the performance of our staff.
Social Responsibility: With our collaborators, the community and the environment.

QUALITY POLITICS

Provide established corporate services in the use of qualified professionals that fully satisfy the needs and expectations of our clients, consecrating reliability in the provision of services.
To reach the commitment with the quality on the part of all our professionals, spreading constant qualification and necessary training for the effective performance of their functions; achieving in this way, develop a team of collaborators with principles and values to serve the client, in a climate that encourages teamwork and continuous improvement.
Ensure a team of leaders with a purpose that spreads the values of the company and defends an environment in which the staff manages to be fully involved in achieving the objectives of the organization through commitment and participation.
Stipulate the necessary resources to ensure the maintenance of the Quality Management System, applying preventive and corrective actions, always aiming at continuous improvement.
Manage the Business through a Commission System based on processes and in this way achieve the effectiveness and efficiency of the organization in the fulfillment of the established objectives, through a periodic review of each of them.
Obtain the commitment to disseminate and implement this policy at all levels of the organization, extending the scope thereof to our suppliers, with whom authentic work teams will be formed.

OCCUPATIONAL HEALTH AND SAFETY POLICY

Prevent, control and minimize the potential risks arising from their activities and service provision, to preserve the Occupational Health and Safety of personnel.
Safeguard the Safety and Health of personnel and everyone involved in the Occupational Health and Safety Management System, ensuring adequate working conditions through the implementation and continuous improvement of the activities affected by the management
Ensure compliance with current legislation related to the activities included in the Occupational Health and Safety Management System and any other requirements established by the client or the organization.
Promote an efficient safety culture, converting it into a lifestyle based on risk prevention at work.
Conserve a team of leaders with unity of purpose, to disseminate and implement this policy at all levels of the organization, as well as establish specific objectives which will be periodically reviewed and provide the necessary resources to promote and promote the continuous improvement of the Occupational Health and Safety Management System.

MISSION
We are a tourism agency travel agency company committed to provide quality services and corporate solutions; exceeding the expectations of our customers, in an efficient and responsible way of safety, health and environment, through the good service of our trained personnel.

VIEW

Reach competition in the tourism market throughout the national and international territory, recognized in a management model, focused on quality, safety, experience and service for our customers, implementing continuous improvement in all our processes, with a team of People proud to belong to our company.

RESERVATION AND SERVICES POLICIES

Any reservation request for tours or tourist services that are confirmed will be guaranteed.
The confirmation of the requested reservation will be informed through an e-mail indicating the reservation code of each tour or requested tourist service.
The confirmation of the services will proceed after having received your reservation request online, or having received a guarantee deposit in US dollars.
To receive detailed information about the tour; One day before your trip, you must go to our office in Cusco – Pachacuteq T-8 Residential Complex of the Wanchaq district.
The client must identify himself with his passport or identity document plus the migration form (card that he will receive upon entering Peru) and mention the reservation confirmation code to start the provision of tourist services.
The total payment for tours and tourist services must be made at least 24 hours before the date indicated as the start of the travel program.
Payments can only be made in cash (US Dollars or national currency).
For payments that involve an exchange rate operation between national currency and dollars, said exchange rate will be determined by the Travel Agency according to the margin of the national market.
For the income of Huaynapicchu or Machupicchu mountain plus USD $ 20.- (Reserve 03 months in advance) depending on availability.
Optional activities such as zip lines, canoeing or ATVs have an additional cost that are not included in the tour fee.

PENALTIES:

Deposits are not refundable at all.

With the exception of deposits with full payments:

Any cancellation of booking of tourist packages by the passenger 45 days before the start date of the tour will be penalized with 25% of the total amount

Any cancellation of reservation of tourist packages by the passenger with 30 days or in advance of the start date of the tour will be penalized with 50% of the total amount.

Any cancellation of booking of tourist packages made by the passenger less than 30 days before the start date of the tour will be subject to a penalty of 100% of the price of the program.

Release of responsibility:

Weather reasons, inconvenience derived by nature, or any other unforeseen or fortuitous cause, social conflict, strikes, work stoppages, may cause delays and / or changes in the tourist service program, which will not imply any kind of of obligation or responsibility on the part of our company.

Portions of the tour or tour service not used by the passenger’s decision will not be reimbursable once the tour or tour service is in operation.

Security conditions:

Our company reserves the right, depending on its criteria, to cancel the tourist service to customers who are under the influence of alcohol or drugs, or in any way outside the control of their faculties that for any circumstance or state, means a danger current or potential for your own safety and that of other passengers.